FREQUENTLY ASKED QUESTIONS ON SUN LIFE PAYMENTS (SUN LIFE INSURANCE PLANS)

Looking for information about payments on your Sun Life policies like Sun Maxilink Prime, Sun Flexilink, Sun Maxilink Bright and other Sun Life products? Let me share you some of the frequently asked questions I have received over the years.

I’ve collected and compiled them here – some of the most asked questions when it comes to Sun Life VUL and traditional (term, etc.) payments. Here are some of them:

Updated: July 20, 2019

How to Pay Sun Life Insurance Policies Complete Guide

Regarding Sun Life Mode of Payment

My current mode of payment is quarterly, can I change to Annual? or vise versa?

Answer – Yes, you may change mode of payment anytime as long as it’s advanced. That way, you won’t be lagging in your payment schedule. However, say your initial mode is quarterly and you paid in Annual, you will still receive the quarterly billing since it’s computer generated. In case you don’t want to receive the quarterly billing, we need to change that in paper, there’s a form we need to submit. Or you may simply ignore the quarterly billing.

Can I pay on a Monthly basis? I started annual but I want to change to monthly. What to do?

Answer – You can pay monthly as long as it is advanced. Ideally, to do monthly payments, initial payment is either quarterly, semi annual or annual. So you pay the first 3 months, then you immediately pay the monthly the next month. That way, when the next billing comes, you already completed the 3 months in advanced. Same goes with Semi Annual and annual. It has to be advanced.

Can I pay in Advance? I want my Sun Maxilink Prime policy to be paid in just 5 years.

Answer – Yes, that’s possible. For example, your plan is P30k a year for 10 years. Instead of paying 30k a year, you may do P60k a year for 5 years. As long as you fulfill the total payment of 300k in 10 years or less, that’s ok.

Can I pay a little more than my billing? My quarterly billing is P7,156.75, I always get irritated with the ‘butal’.

Answer – Yes, you can pay any amount to be exact. In the example, instead of P7,156.75, you can actually pay P7,200 or P7,500. Any excess payments that you make will be added to the fund value, so it will not go to waste.

Can I pay my Sun Maxilink Prime using credit card? Sayang kasi ang points.

AnswerSad to say, credit card payments are not allowed for VUL type plans. Recent developments now allow payment of Credit Cards. For New applications, credit card payments are accepted up to Php100,000. For existing plans, Credit Card payments are possible only thru Auto Credit Charging. Traditional plans like Sun Life Assure / Sun Safer Life / Sun Smarter Life, credit card payments are allowed and has no limit even on initial payment.

I haven’t paid for like 12months to 1 year. Can I still make deposits to my policy? Can I still make up for skipped payments?

Answer – The good thing with VUL plans is that, it doesn’t automatically lapse or terminate. If you haven’t received any notification that your policy lapsed, most likely, it is not. If it’s not yet lapsed, yes, you may continue your deposits. You can also make up for skipped payments. If unsure on how much you should pay, let me know so that we can take a look at your policy.

Sun Life Payments thru Banks – Over the Counter

You may also pay your Sun Life policies thru Sun Life accredited banks.

What are the banks accredited with Sun Life and how do I pay my premium over the counter?

Here are the list of accredited banks with Sun Life Financials

  • Bank of the Philippine Islands (BPI)
  • Banco De Oro (BDO)
  • Rizal Commercial & Banking Corporation (RCBC)
  • Security Bank & Trust Company (SBTC)
  • UnionBank of the Philippines (Unionbank)

To pay over the counter, simply follow these steps

  1. Go to any of the accredited banks nearest your place.
  2. Using the Bills Payment Slip, write Sun Life of Canada (Phils) Inc. as the Merchant / Company Name
  3. On the Subscriber’s Account No., write your Policy Number.
  4. On the Subscriber’s Name, write the Name of the Policyholder / Owner.

Online Banking – Sun Life Payment via BPIexpressonline / BDO Online

How do I pay using BPIexpressonline.com?

Enroll First

  • Login to your bpiexpressonline.com account
  • On the Menu, go to Payments and Reloading -> Bills Payment -> Enroll All Other Bills
    – Company Name is Sun Life of Canada (SUNLIF)
    – Reference Number is your Policy Number
    – Click Submit

Make Payments

  • Go to Payments and Reloading -> Bills Payment -> Pay Bills Today
  • Pay (choose from Drop Down – SLF…)
  • Amount
  • Then submit

Other Sun Life Payment Options

You may also pay your Sun Life policies thru the following facilities

  • Sun Life Stores
  • Thru your Sun Life Financial Advisors
  • ATM Facilities (Bancnet)
  • SM Bills Payment Center
  • Bayad Center
  • Smart Money

 

Garry De Castro

Garry De Castro is a personal finance advocate, Financial Advisor, Certified Investment Solicitor (Mutual Fund Representative), investor, stock market trader, blogger, and IT practitioner. He started sharing and writing financial articles 2008 just to share his financial learnings to friends, relatives and anyone who wishes to be financially independent.

36 thoughts on “FREQUENTLY ASKED QUESTIONS ON SUN LIFE PAYMENTS (SUN LIFE INSURANCE PLANS)

  • July 2018 at 10:37 pm
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    good day! kumuha ako ng maxilink bright for my son almost 2 yrs. na kaya lang nung ngbakasyon ako nakita ko yung policy iba po yung work add ko, kinausap ko yng advisor ko eh nasa US na pala kaya nirefer ako sa iba, sabi wala nman daw prob., pingfill up ako ng non-financial amendment form, sabi ok na daw, wala poba magi2ng prob. un pagdating ng araw ngtaka lang ako kasi nilagay nila doha qatar dapat baku azerbaijan po. thank you.

  • August 2018 at 2:57 am
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    Hi Ms. Cristina, just to clarify. When you signed up your application, were you working in Azerbaijan that time or not?

  • September 2018 at 8:37 pm
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    Hi question po, first time ko lang po magsunlife kaya sinisigurado ko po kung kaya ko ung payment. Nung nagsign up kami ng friend ko gusto namin monthly ung payment ma autodebit sa account namin sabi samin possible daw ang monthly so hiningian kami ng isang quarter for first payment. Tapos nag ask kami when ang next payment namin for 5,000 sabi samin september 2018 dun na daw magstart ang monthly payment namin nagulat kami biglang isang quarter nanaman ung bill namin. Ang concern namin nag agree kami for monthly na 5k kase thats within our budget. Pero para singilin ulit kami ng 15k mabigat un for us. Khit pa isang quarter na payment un. Monthly nga usapan namin. Mejo nagaalala kami kase buti nd pa naenroll ung autodebit namin. Kaya nd pa nabawas ung ganun kalaki.ma aamend pa po ba un? Possible ba tlga ang monthly gaya ng sabi samin? Thank you.

  • September 2018 at 10:44 pm
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    Hi Jeng, yes possible ang monthly. However, you should be enrolled to auto debit arrangement. Most likely kaya dumating ung billing sa inyo na 2nd quarter is simply because di pa naenroll ung Auto Debit Arrangement.

    But don’t worry, kahit na 15k ung billing sa inyo, you can still pay kahit 5k monthly. Disregard nyo na lang ung billing statement since it’s auto-generated. Once mag ok na ung Auto Debit Arrangement, you shouldn’t be getting that notice.

    Also, make sure that the Auto Debit Arrangement, naka indicate na monthly, otherwise if quarterly ung initial setup, it will be deducted on a per quarter basis also.

  • September 2018 at 4:05 pm
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    Hi, my sunlife payment is quarterly. My deadline is this coming sep 15, 2018. Quarterly bill is 7,500. is it okay to pay 5,500 only on sep 15 then the remaining 2,000 will be paid on Sep 29? will it affect my VUL policy?

  • September 2018 at 5:19 am
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    Hi Vrea, yes that’s ok. Your payment will reflect 5,500 and 2,000 on their respective dates.

  • September 2018 at 8:32 pm
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    Hi, kumuha ako ng maxilink prime sa advisor ko. Nitong july 2018 lang. Then nag initial payment ako ng 9k, ksi 3k ako monthly.
    Good for 3 months na yun. So ang next due date ko is nov 2018 pa dapat.
    Sa 9k, 5k+ lang ung natira pambili ng units. Tapos sa transaction history ko, pagka bayad ko ng july 2018.admin charges agad.
    Tapos pag check ko ng aug 2018 may admin charges ako, na kinuha sa unit fund value. Hay sept 2018 na ngayon, halos maubos n fund value ko, 2k nlng natira. Parang nag sayng lang ko ng pera. From 9k to 2k. Ambigat para sa isang tulad ko.
    Akala ko ung advance payment na 3months, wala p muna ako bayarin for 3 months. Un pala, monthly ako may admin chrges from 1100 units to 486 units. Inubos lang ng admin charges ung units ko. Tsk.
    Sobrang na mis inform ako, un pala. Dapat nagbayad ako agad by july at aug. Hindi pala advance payment ung 9k na nilabas ko.

  • September 2018 at 1:10 am
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    Hi Val, I feel sad about your experience. Usually these things happen when expectations are not met or not fully explained. Basically, yes there are charges starting on the 1st year til the end of your policy.

    I’m trying to write an article about VUL Charges as I’ve been receiving quite a handful questions about it. Hopefully I get to publish it next week.

  • October 2018 at 2:08 pm
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    Hi Garry. I’d like to ask a few questions with regards to my Sun Maxilink Prime.

    I missed a quarter of contribution (August 30) due to unexpected company bankruptcy. I understand, from the comments above, that the missed contribution has been deducted from the total fund value of my VUL.
    But since I’m going to start again making contributions this November 30, will it continue to deduct from the total fund value, unless I double my contributions before the due date? Or is it okay to at least make 1 contribution to my plan first? I’m willing to continue with my plan with the latter question, since I’ve yet to recover from my financial constraints.

    Thank you in advance!

  • October 2018 at 8:04 am
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    Hi Vinci, for one, your total quarterly contribution was not necessarily deducted as a whole in your fund value. It simply deducted the monthly insurance charges as scheduled and will continue to do so over time.

    What you actually missed in your skipped payment is the opportunity to add new units to your policy. By any chance, your policy will continue to be in-forced as long as there’s enough fund value to cover for the monthly charges. So in case you missed a quarter, just make sure you complete the required payments on time so as to keep it on scheduled as projected.

  • October 2018 at 2:32 pm
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    Hi po. Tanong ko lang if possible magchange ng plan. I have a flexilink vul. Sa proposal po kase I thought na for 15 years lang syang payable, only to found out later na hanggang 88yo pala. Wala rin pong inoffer na ibang plan yung FA ko kaya late ko na ding nalaman na may mga plan na payable ng mas maikling panahon.

    Thanks in advance po

  • November 2018 at 11:48 pm
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    Hi Sir,

    Tanong ko lang po sana problem ko sa payment. Kumuha ako ng policy 10k monthly. The problem is na-lay off ako sa work due to company bankrupcy. Possible po ba na pwede kong irequest na babaan na ang payment ko from 10k monthly or 30k quarterly into 3k monthly? Nabibigatan na po kasi ako, ayaw ko naman ipullout kasi magagamit ko sya in the future. At yung naihulog ko po ba eh pwede ko iconvert sa new payment amount na irerequest ko? Salamat po.

  • November 2018 at 10:27 am
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    Hi Roman, yes pwede idowngrade. Just contact your Sun Life advisor so he/she can help you with the process.

  • November 2018 at 10:28 am
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    Hi Ars, Flexilink is very flexible. Possible xa na 15years payment lang via Premium Holiday. It means kahit di mo tapusin gang age 88, as long as may enough fund value to cover future expenses, insured ka padin. Best to monitor your policy din thru our Sun Life PH mobile app.

  • December 2018 at 5:26 am
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    Hi Gary,

    I have been checking your page every now and then and read all your comments. My family has a Sun Life Policy. Me, my husband and my son (6 yrs old). Reflected sa Contract na hanggang 88 years old covered kami by the way Flexilink siya pala. Ask ko lang kung ang payment ba nun is until mag 88 years old kami or 10 years? Thank you so much in advance!

  • December 2018 at 11:03 pm
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    Hi , ask ko lng po san makikita ung posting ng monthly payment ksi wala ng dumarating na o.r sa bahay…Monthly po akong nagbabayad..thank you

  • December 2018 at 2:06 pm
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    Nagresign yung FA ko sa Sunlife, nag text ang Sunlife na mag aassign ng bagonf FA para sa akin, gusto ko sana mag ask kung pwede bang mag request ng advisor na taga dito lang malapit sa amin sa home ko yung ma assign sa akin? Taga Makati kasi yung previous na nagresign na.Sister ng kawork ko before.
    Sana matulungan nyo ako.

  • February 2019 at 5:34 am
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    Hi John. Even though they assign a new Sun Life advisor to you, you can still look or change advisor. May I know kung taga san ka? Baka matulungan kita. 😀

  • February 2019 at 5:44 am
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    Hi Blair. Sun Flexilink is what we call Regular pay VUL. By design of a regular pay VUL, the payment are continuous up to age 88. So please expect that you will receive a billing statement up to age 88.

    But don’t just panic yet if your advisor says you only need to pay 10 years. That is also possible using the Premium Holiday option wherein in the proposal, it can be generated in such a way that if a client opt to pay only 10 years, will it be able to absorb future charges? In most cases, if you don’t have a lot of riders attached, this is possible. But if you do have a lot of riders, these can eat up on the fund value in the long run.

  • March 2019 at 11:25 am
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    Hi Sir! I have a maxilink prime and im on my 2nd yr. I paid my annual due 20 days late from due date. Before my payment, I noticed that my current fund value is less than the original fund value. Is the reduction in fund value attributed to the monthly periodic charges? If yes, is the charges more since I paid late or it will just be the same even if I paid on time? Thanks!

  • March 2019 at 7:52 am
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    Hi just to clarify (medyo nakalimutan ko na kasi), kumuha ako ng sun maxilink prime policy, hindi ko po kasi nagets kung alin po yung benefit na makukuha if matapos yung 10yrs and still alive? Yung face value po ba or yung insurance coverage? If yung death benefit na makukuha is 200% of face value, how abt the living benefit? Thanks!

  • April 2019 at 3:08 pm
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    Hello Sir Garry, thanks for the clarification on the premium holiday for the flexilink. Would like to know narin po if online payment is also available sa other banks? Listed biller po kase si sunlife sa chinabank

  • April 2019 at 1:18 pm
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    Hi Sir,

    May I ask, up to how many beneficiary should I add if I want a policy in Sunlife?

    Thank you.

  • April 2019 at 3:10 pm
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    Hi Lyn, technically you may add as many beneficiaries you want to your Sun Life Policy. Altho based on experience, I highly recommend to limit it to 2-3 beneficiaries only.

  • April 2019 at 3:15 pm
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    Hi Ars, if Sun Life is listed in Chinabank, you can try checking first how soon are the payments posted.

  • April 2019 at 3:16 pm
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    Hi Kat. Re: Maxilink Prime, it is the Fund value that is withdrawable up to certain time as long as you’re still living (living benefit). Upon death of the insured, it is the Death Benefit which is Fund Value + Insurance coverage (200% of the face value).

  • April 2019 at 3:25 pm
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    Hi John, normally it will always be less than the original value. After paying the required number of years, dun palang xa halos nagsisimula kumita.

  • June 2019 at 6:59 pm
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    hello!

    I have sun fit & well na naka quarterly. Can I change it to semi annual terms of payment? How? Kaka start ko palang last March. Yung remaining quarters, gusto ko na sana gawing semi annual para less charges nadin. Living overseas na pala ako now because of work. Thank you!

  • June 2019 at 9:44 pm
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    Hi, nagstart po ako ng sunlife noong September 2018, quarterly po,9429.25 po per quarter, based from my advisor and unang hulog ko is for the month of September, October, and November para magbabayad nlng po ulit ako sa December 17, 2018, pero sa mga month na iyan nagkaroon ako ng administrative charge na 600+ per month mauubos na po ang fund ko dahil sa administrative charge na iyan at umasa po ako ng ang unang payment ko na yon is para doon sa mga month na naibnaggit ko.
    kapag po ba binayarna ko yong mga month na iyon babalik yong total funds ko dapat na naibayad na?
    total funds ko dapat today ay 25,000+ pero doon po sa aking fund value 6000+ lang po ang nag aappear, almost 20k po ang nawala? Bakit po naging ganun yon. Please paki paliwanag po sa akin. Salamat po.

  • July 2019 at 10:05 pm
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    Hi Anj, yes pwede mo change. However, possible mo lang ma change within the 1st 90days or every policy anniversary. Also need din ng signature mo (Financial Amendment Form) and copy ng ID. Also, if you have irrevocable beneficiaries, need din signature nila and ID as well.

  • July 2019 at 10:11 pm
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    Hi Geraldine. This is probably the most common misconception about VUL. A lot of people are expecting to see that their fund value is equivalent to the total payment they’ve made.

    For one, VUL is an insurance product with investment component and not the other way around. A simple perspective to view VUL is that your fund value, based on projection will be equivalent on the total amount you deposited after paying the required years to pay.

    For example, if it’s a Sun Maxilink Prime, you may see breakeven after the 10th year.

    Bakit may administrative charge? Other charges are Premium Charge and Monthly Periodic Charge. They are needed for the setting up and management of our insurance policies. Imagine this, say we’re paying 10k per quarter. If death comes even after the first payment, Sun Life will give your beneficiaries a lump sum of your insurance coverage. Assuming 1Million coverage. Even if you only deposited 10k, death comes into the picture, Sun Life pays 1Million. Di ba ang laking leverage?

    That’s what we’re buying in VUL. Bonus lang ung investment portion.

    Sorry but in this case, I don’t blame you but your Sun Life Advisor. Important that any Insurance Advisor discuss these things thoroughly para lubos na naiintindihan ng clients.

  • August 2019 at 9:55 am
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    Hi – I have an existing Sunlife flexilink and paying 80,000php a year. However, parang I noticed this is quite high vs other existing products you have then mababa lang yung returns 2MM … Pwede ba to mapachange pa to a lower amount even if I have paid for 5 yrs na

  • August 2019 at 5:42 am
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    Yes, possible to downgrade to a lower premium, you will just lower the insurance coverage also. But before you do that, I suggest you make a policy review first with your Sun Life Advisor. For one, di mo na maibabalik ung age mo when you first got your plan, sayang naman.

  • August 2019 at 10:09 am
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    What will happen po if hindi ako agad makabayad nang quarterly payment ko within the 31 grace period after the due date? may penalty po ba? pero magbabayad naman po ako agad after the 31 grace period na binigay. Salamat sa pagsagot po.

  • August 2019 at 9:09 am
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    Hi Mabelle, usual scenario if may enough fund value pa naman ang policy mo to cover the admin charges, wala naman penalty. Magkakaron lang ng penalty once your policy lapses and you’re not able to pay within the 31 days grace period.

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