Frequently Asked Questions on Sun Life Payments (Sun Life Insurance Plans)

Looking for information about payments on your Sun Life policies like Sun Maxilink Prime, Sun Flexilink, Sun Maxilink Bright and other Sun Life products? Let me share you some of the frequently asked questions I have received over the years.

I’ve collected and compiled them here – some of the most asked questions when it comes to Sun Life VUL and traditional (term, etc.) payments. Here are some of them:

How to Pay Sun Life Insurance Policies Complete Guide

Regarding Sun Life Mode of Payment

My current mode of payment is quarterly, can I change to Annual? or vise versa?

Answer – Yes, you may change mode of payment anytime as long as it’s advanced. That way, you won’t be lagging in your payment schedule. However, say your initial mode is quarterly and you paid in Annual, you will still receive the quarterly billing since it’s computer generated. In case you don’t want to receive the quarterly billing, we need to change that in paper, there’s a form we need to submit. Or you may simply ignore the quarterly billing.

Can I pay on a Monthly basis? I started annual but I want to change to monthly. What to do?

Answer – You can pay monthly as long as it is advanced. Ideally, to do monthly payments, initial payment is either quarterly, semi annual or annual. So you pay the first 3 months, then you immediately pay the monthly the next month. That way, when the next billing comes, you already completed the 3 months in advanced. Same goes with Semi Annual and annual. It has to be advanced.

Can I pay in Advance? I want my Sun Maxilink Prime policy to be paid in just 5 years.

Answer – Yes, that’s possible. For example, your plan is P30k a year for 10 years. Instead of paying 30k a year, you may do P60k a year for 5 years. As long as you fulfill the total payment of 300k in 10 years or less, that’s ok.

Can I pay a little more than my billing? My quarterly billing is P7,156.75, I always get irritated with the ‘butal’.

Answer – Yes, you can pay any amount to be exact. In the example, instead of P7,156.75, you can actually pay P7,200 or P7,500. Any excess payments that you make will be added to the fund value, so it will not go to waste.

Can I pay my Sun Maxilink Prime using credit card? Sayang kasi ang points.

Answer – Sad to say, credit card payments are not allowed for VUL type plans. Idea is that, credits should not be used for investments. But for traditional plans like Sun Life Assure / Sun Safer Life / Sun Smarter Life, credit card payments are allowed.

I haven’t paid for like 12months to 1 year. Can I still make deposits to my policy? Can I still make up for skipped payments?

Answer – The good thing with VUL plans is that, it doesn’t automatically lapse or terminate. If you haven’t received any notification that your policy lapsed, most likely, it is not. If it’s not yet lapsed, yes, you may continue your deposits. You can also make up for skipped payments. If unsure on how much you should pay, let me know so that we can take a look at your policy.

Sun Life Payments thru Banks – Over the Counter

You may also pay your Sun Life policies thru Sun Life accredited banks.

What are the banks accredited with Sun Life and how do I pay my premium over the counter?

Here are the list of accredited banks with Sun Life Financials

  • Bank of the Philippine Islands (BPI)
  • Banco De Oro (BDO)
  • Rizal Commercial & Banking Corporation (RCBC)
  • Security Bank & Trust Company (SBTC)
  • UnionBank of the Philippines (Unionbank)

To pay over the counter, simply follow these steps

  1. Go to any of the accredited banks nearest your place.
  2. Using the Bills Payment Slip, write Sun Life of Canada (Phils) Inc. as the Merchant / Company Name
  3. On the Subscriber’s Account No., write your Policy Number.
  4. On the Subscriber’s Name, write the Name of the Policyholder / Owner.

Online Banking – Sun Life Payment via BPIexpressonline / BDO Online

How do I pay using

Enroll First

  • Login to your account
  • On the Menu, go to Payments and Reloading -> Bills Payment -> Enroll All Other Bills
    – Company Name is Sun Life of Canada (SUNLIF)
    – Reference Number is your Policy Number
    – Click Submit

Make Payments

  • Go to Payments and Reloading -> Bills Payment -> Pay Bills Today
  • Pay (choose from Drop Down – SLF…)
  • Amount
  • Then submit

Other Sun Life Payment Options

You may also pay your Sun Life policies thru the following facilities

  • Sun Life Stores
  • Thru your Sun Life Financial Advisors
  • ATM Facilities (Bancnet)
  • SM Bills Payment Center
  • Bayad Center
  • Smart Money


Garry De Castro is a personal finance advocate, Financial Advisor, Certified Investment Solicitor (Mutual Fund Representative), investor, stock market trader, blogger, and IT practitioner. He started sharing and writing financial articles 2008 just to share his financial learnings to friends, relatives and anyone who wishes to be financially independent.

Garry De Castro

Garry De Castro is a personal finance advocate, Financial Advisor, Certified Investment Solicitor (Mutual Fund Representative), investor, stock market trader, blogger, and IT practitioner. He started sharing and writing financial articles 2008 just to share his financial learnings to friends, relatives and anyone who wishes to be financially independent.

14 thoughts on “Frequently Asked Questions on Sun Life Payments (Sun Life Insurance Plans)

  • July 2018 at 10:37 pm

    good day! kumuha ako ng maxilink bright for my son almost 2 yrs. na kaya lang nung ngbakasyon ako nakita ko yung policy iba po yung work add ko, kinausap ko yng advisor ko eh nasa US na pala kaya nirefer ako sa iba, sabi wala nman daw prob., pingfill up ako ng non-financial amendment form, sabi ok na daw, wala poba magi2ng prob. un pagdating ng araw ngtaka lang ako kasi nilagay nila doha qatar dapat baku azerbaijan po. thank you.

  • August 2018 at 2:57 am

    Hi Ms. Cristina, just to clarify. When you signed up your application, were you working in Azerbaijan that time or not?

  • September 2018 at 8:37 pm

    Hi question po, first time ko lang po magsunlife kaya sinisigurado ko po kung kaya ko ung payment. Nung nagsign up kami ng friend ko gusto namin monthly ung payment ma autodebit sa account namin sabi samin possible daw ang monthly so hiningian kami ng isang quarter for first payment. Tapos nag ask kami when ang next payment namin for 5,000 sabi samin september 2018 dun na daw magstart ang monthly payment namin nagulat kami biglang isang quarter nanaman ung bill namin. Ang concern namin nag agree kami for monthly na 5k kase thats within our budget. Pero para singilin ulit kami ng 15k mabigat un for us. Khit pa isang quarter na payment un. Monthly nga usapan namin. Mejo nagaalala kami kase buti nd pa naenroll ung autodebit namin. Kaya nd pa nabawas ung ganun aamend pa po ba un? Possible ba tlga ang monthly gaya ng sabi samin? Thank you.

  • September 2018 at 10:44 pm

    Hi Jeng, yes possible ang monthly. However, you should be enrolled to auto debit arrangement. Most likely kaya dumating ung billing sa inyo na 2nd quarter is simply because di pa naenroll ung Auto Debit Arrangement.

    But don’t worry, kahit na 15k ung billing sa inyo, you can still pay kahit 5k monthly. Disregard nyo na lang ung billing statement since it’s auto-generated. Once mag ok na ung Auto Debit Arrangement, you shouldn’t be getting that notice.

    Also, make sure that the Auto Debit Arrangement, naka indicate na monthly, otherwise if quarterly ung initial setup, it will be deducted on a per quarter basis also.

  • September 2018 at 4:05 pm

    Hi, my sunlife payment is quarterly. My deadline is this coming sep 15, 2018. Quarterly bill is 7,500. is it okay to pay 5,500 only on sep 15 then the remaining 2,000 will be paid on Sep 29? will it affect my VUL policy?

  • September 2018 at 5:19 am

    Hi Vrea, yes that’s ok. Your payment will reflect 5,500 and 2,000 on their respective dates.

  • September 2018 at 8:32 pm

    Hi, kumuha ako ng maxilink prime sa advisor ko. Nitong july 2018 lang. Then nag initial payment ako ng 9k, ksi 3k ako monthly.
    Good for 3 months na yun. So ang next due date ko is nov 2018 pa dapat.
    Sa 9k, 5k+ lang ung natira pambili ng units. Tapos sa transaction history ko, pagka bayad ko ng july 2018.admin charges agad.
    Tapos pag check ko ng aug 2018 may admin charges ako, na kinuha sa unit fund value. Hay sept 2018 na ngayon, halos maubos n fund value ko, 2k nlng natira. Parang nag sayng lang ko ng pera. From 9k to 2k. Ambigat para sa isang tulad ko.
    Akala ko ung advance payment na 3months, wala p muna ako bayarin for 3 months. Un pala, monthly ako may admin chrges from 1100 units to 486 units. Inubos lang ng admin charges ung units ko. Tsk.
    Sobrang na mis inform ako, un pala. Dapat nagbayad ako agad by july at aug. Hindi pala advance payment ung 9k na nilabas ko.

  • September 2018 at 1:10 am

    Hi Val, I feel sad about your experience. Usually these things happen when expectations are not met or not fully explained. Basically, yes there are charges starting on the 1st year til the end of your policy.

    I’m trying to write an article about VUL Charges as I’ve been receiving quite a handful questions about it. Hopefully I get to publish it next week.

  • October 2018 at 2:08 pm

    Hi Garry. I’d like to ask a few questions with regards to my Sun Maxilink Prime.

    I missed a quarter of contribution (August 30) due to unexpected company bankruptcy. I understand, from the comments above, that the missed contribution has been deducted from the total fund value of my VUL.
    But since I’m going to start again making contributions this November 30, will it continue to deduct from the total fund value, unless I double my contributions before the due date? Or is it okay to at least make 1 contribution to my plan first? I’m willing to continue with my plan with the latter question, since I’ve yet to recover from my financial constraints.

    Thank you in advance!

  • October 2018 at 8:04 am

    Hi Vinci, for one, your total quarterly contribution was not necessarily deducted as a whole in your fund value. It simply deducted the monthly insurance charges as scheduled and will continue to do so over time.

    What you actually missed in your skipped payment is the opportunity to add new units to your policy. By any chance, your policy will continue to be in-forced as long as there’s enough fund value to cover for the monthly charges. So in case you missed a quarter, just make sure you complete the required payments on time so as to keep it on scheduled as projected.

  • October 2018 at 2:32 pm

    Hi po. Tanong ko lang if possible magchange ng plan. I have a flexilink vul. Sa proposal po kase I thought na for 15 years lang syang payable, only to found out later na hanggang 88yo pala. Wala rin pong inoffer na ibang plan yung FA ko kaya late ko na ding nalaman na may mga plan na payable ng mas maikling panahon.

    Thanks in advance po

  • November 2018 at 11:48 pm

    Hi Sir,

    Tanong ko lang po sana problem ko sa payment. Kumuha ako ng policy 10k monthly. The problem is na-lay off ako sa work due to company bankrupcy. Possible po ba na pwede kong irequest na babaan na ang payment ko from 10k monthly or 30k quarterly into 3k monthly? Nabibigatan na po kasi ako, ayaw ko naman ipullout kasi magagamit ko sya in the future. At yung naihulog ko po ba eh pwede ko iconvert sa new payment amount na irerequest ko? Salamat po.

  • November 2018 at 10:27 am

    Hi Roman, yes pwede idowngrade. Just contact your Sun Life advisor so he/she can help you with the process.

  • November 2018 at 10:28 am

    Hi Ars, Flexilink is very flexible. Possible xa na 15years payment lang via Premium Holiday. It means kahit di mo tapusin gang age 88, as long as may enough fund value to cover future expenses, insured ka padin. Best to monitor your policy din thru our Sun Life PH mobile app.

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